Corporate Refund & Cancellation Policy.

1. General Policy, Digital Services Waiver & Checkout Consent

1.1. Agreement at Checkout: By completing a purchase and checking the terms agreement box at our secure checkout, you legally agree to this Refund & Cancellation Policy. We log IP addresses and timestamps of this consent for compliance and dispute resolution purposes.

1.2. Consumer Rights & Waiver: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally hold a 14-day right to cancel online purchases. However, RED PRESS WIRE LTD provides digital content and highly bespoke, immediate B2B services.

1.3. Explicit Service Commencement & Waiver: The performance of our digital services is legally deemed to have commenced the exact moment your order status updates to "Scheduled" or "Distributing" within our system. By explicitly confirming your order, you acknowledge and consent that reaching either of these statuses signifies our labor and network resources have been actively deployed. Consequently, your 14-day right to cancel under the UK Consumer Contracts Regulations is formally and irrevocably waived the exact second this status is triggered.

1.4. Post-Distribution Finality: Once an order enters the "Scheduled" or "Distributing" phase, the syndication process across our network becomes strictly irreversible. No refunds will be issued under any circumstances from this precise moment forward. In the event of a payment dispute, RED PRESS WIRE LTD will directly provide the payment processor (e.g., Stripe) with the system timestamp logs reflecting this status change as definitive legal proof that the non-refundable service cycle had already commenced.

2. Our Money Back Guarantee

2.1. Non-Publication Refund: If, for any reason, we are not able to publish your news story on the news outlets included in your chosen network, you will be entitled to a full refund. We may offer the option to redo the order, but you will always retain the right to claim a full refund in this specific scenario.

2.2. Pre-Publishing Status: Publishing packages and publishing add-ons are fully refundable only before the publishing process begins (i.e., before the order status changes to "Scheduled" or "Distributing").

3. Refunds During the Writing Process

If you request a cancellation strictly during the writing phase (before the order is scheduled or distributed), our policy is designed to be fair and transparent:

• Full Refund of Publishing Fees: You will receive a complete refund for any costs associated specifically with the publishing package and any additional publishing add-ons.
• Forfeit of Writing Package Fee: The cost of the writing package and writing add-ons is strictly non-refundable. These funds are allocated immediately to our writing staff who begin work upon order placement. This non-refundable fee compensates writers for the time and labor invested up to the point of cancellation.

3.1. By initiating a refund during the writing process, you formally accept these terms. While the writing fee is forfeit, you are entitled to the full reimbursement of any uninitiated publishing-related expenses.

4. Payment Processing & Dispute Resolution

4.1. Processing Timeframes: Once a refund is authorized by our Finance Department, the fundamental transaction will be reversed directly back to your original payment method via our secure payment processor (Stripe). This process strictly takes between 5 to 10 standard business days to reflect on your statement, depending on your card issuer's clearing times.

4.2. Chargebacks and Bank Disputes: We require clients to contact our support team directly before initiating a formal bank dispute or chargeback. We are highly committed to customer satisfaction and typically resolve legitimate issues within 24 hours.

4.3. Unjustified Chargebacks: In the event of an unjustified, fraudulent, or unrecognized chargeback claim, RED PRESS WIRE LTD will immediately submit all available evidence to Stripe and the issuing bank. This includes checkout IP logs, timestamped Terms of Service consent, system delivery proofs (status logs), and all related communications to resolve the dispute transparently and in our favor.

5. Contact & Legal Entity Information

To formally request a refund review or enquire about a billing issue, please contact our Finance Department immediately rather than filing a bank dispute.